Policies

Textile waste

Most of my fabric offcuts go to a family owned business here in Auckland called, Textile Products. They're amazing in what they do; capable of recycling any type of textile waste with the intent to reduce textile waste sent to landfill. Know that what you purchase here, contributes to that intention. They turn our scraps into things like wall insulation / lining, lofted wadding, and floor underlay.

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Returns

All items purchased are final. If you're unsure of anything please email hiaileenchen@gmail.com

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Shipping

All orders will be shipped with New Zealand Post, from Auckland, New Zealand within three business days. Shipping rates are calculated at a flat rate to your destination, upon checkout. 

If your country is not listed upon checkout, please email hiaileenchen@gmail.com 

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International fees + duties

Orders that are designated for shipment to countries outside of New Zealand may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. Aileen Chen is not responsible for import duties or taxes on international orders.